Propel Counseling offers a variety of services for individuals, families, and communities. We offer outpatient counseling at our office in Clintwood, Virginia. This includes counseling for individuals, group, couples, families, siblings or any other combination of family actually! We do bill insurance for outpatient counseling or accept self-pay. Outpatient counseling can treat a variety of concerns and issues. We accept referrals from doctors and other agencies and also you can just call yourself and ask for an appointment! The initial session includes an intake assessment. Frequency of sessions depends on the client needs.
One common question is “Do you see clients weekly?” The answer is a strong “Yes”! We rely on the needs of the client, whether clinical or logistical to determine frequency of sessions. The minimum we will see a client is monthly when stepping down and ready to discharge to assist in maintaining progress.
We schedule clients in a re-occurring appointment slot. That appointment time belongs to that client unless the client doesn’t maintain appointments. It is up to the client when missing an appointment to notify us in advance and call or text to reschedule. Our system dependably sends out appointment reminders via text, voice, or email. Don’t forget! We offer telehealth if clients are unable to come to the office for a scheduled session. Just let us know in advance!
We also offer Counseling To Go within Dickenson County and surrounding counties of Southwest Virginia. Counseling To Go is as simple as it sounds. It is a wrap-around service tailor made to fit different individual and family needs across a variety of settings. We serve clients of all ages.
We offer telehealth within the state of Virginia utilizing HIPAA compliant means such as Facetime or Zoom when required.
Call us today at 276-219-3237 for a free 15-minute screening and brief needs assessment. This number is a cell phone so texting us works just fine!
Payments
At this time we accept most insurances, both medicaid and commercial plans! If you have a deductible, co-pay, or coinsurance, these do apply. You are encouraged to check with your provider before going to any doctor or counseling appointment. When you come for your session and want to discuss this please come a few minutes early.
We accept:
Anthem (Healthkeepers, Blue Cross Blue Shield, etc.)
United Healthcare (Optum)
Optima
Cigna
Aetna/ Aetna Better Health
Virginia Premier
Magellan Commercial
MCA Administrators
Our list is growing so call to check on your provider if you have a question!
If you have Medicare, please call us anyway and inquire. Many policies also have Medicaid that pays mental health treatment.
As always, we take private pay and utilize a sliding scale based on income. Don’t let your inability to pay prevent you from getting the help you need! Talk to us!
We take cash, check, or credit card. Payment in person or online through the client portal is expected prior to or at the time of service. We do offer payment plans if needed. There is a fee for returned checks as maximum allowed at the time of occurrence. Our base rates range from 100.00 to 150.00 per session. Sessions generally last 55 minutes. We also are a provider for services funded through the Children’s Services Act. Call us 276-219-3237 for more information.